Assessment of the services on road transportation of dangerous goods
The goal of this paper is to propose a methodology to assess the services provided by companies that work with road transportation of dangerous goods. The scientific contribution is to fill the existing void in the literature by means of a methodology that brings together: the identification and analysis of the key stakeholders; multicriterial decision support; multivariate data analysis; and classification of the performance profiles of services. The proposed methodology is divided into the following steps: identifying and analyzing the main stakeholders; identifying the main desired requirements of a company that works with road transportation of dangerous goods; obtaining the weights of the desired requirements and of the aspects considered; and classifying the services provided by these companies. A hypothetical example allowed: identified the main actors; list the key attributes desirable in categories; get their weights; enumerate the alternatives for services rendered; define the Accident Risk Classes; and classify the services provided to contracting in optimistic and pessimistic scenarios.