PERFORMANCE’S ANALISYS OF LOGISTICS IN THE SERVICES SECTOR

Autor: IGNÁCIO, Paulo Sérgio A. ; LIMA JÚNIOR, O. F. ; MARTINS, M.

This work argues and demonstrate that the use of current metrics and attributes for measurement for the performance in the business oriented process of manufacturing organizations do not be rejected in the evaluation of the performance of the services sector. it lakes a literature review that discuss different proposed models related to strategic and logistics process. In the final considerations, it proposes that a model of measurement of logistics performance in the sector of services must be entailed directly to the strategy. through the configuration of the value chain of the services provider. from its primary supplier until the last customer of that chain.

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